Team Resource Management (TRM)

Duration : 5 Days Course (25 hrs)

Team Resource Management (TRM)

Program Overview

Team Resource Management (TRM) involves the implementation of strategies for the best use of all available resources: information, equipment and people to optimize the safety and efficiency of Air Traffic Services. It stems from the success of Crew Resource Management (CRM), used by flight crews since the 1990’s to improve the safety of operations by improving cooperation and reducing human errors. . It enables participants to identify the teamwork issues and principles of TRM that can influence human error and impact on safety. The TRM course is a 5-day (25 hours) interactive course in which a qualified facilitator imparts knowledge and principles to ATS personnel, to enhance team performance through the empowerment of individuals to protect the system and improve the safety performance of team members. Teamwork principles are reinforced by engaging the group in activities that promote cooperation and assertiveness in the context of ATC operations.

Learning Objectives

Upon completing this course, participants will be able to:

  • Explain human performance limitations
  • Describe error management models
  • Discuss Threat and Error Management (TEM)
  • Discuss strategies to improve team communication
  • Discuss conflict resolution strategies
  • Describe Team Situational Awareness
  • Discuss strategies to improve decision-making
  • Describe the importance of teamwork in ATC
  • List the qualities of an effective leader
  • Describe strategies to improve team coordination
  • Define safety culture

Course Topics

  • IQ Human Performance Limitations
  • Managing Human Error
  • Threat and Error Management (TEM)
  • Communication
  • Situational Awareness
  • Decision-making
  • Teamwork
  • System Automation
  • Safety Culture

Examination

  • The course includes written examinations to assess learning in each subject (with the exceptions of Introduction to the Course and Professional Environment, which are not examined) and practical assessments at periodic stages during the simulation phase to assess competence.
  • Written examinations are conducted in a controlled environment and a score of 70% or higher is required in each written examination to pass the subject. Participants are permitted one supplementary examination per subject.
  • Practical evaluations shall be conducted in accordance with the provisions of the ATS Training Organisation Manual (ATSTOM), which prescribes competency standards and assessment procedures.

For more info or to register:

  • Email us on info@gaa.aero
  • Contact us on +973 17357777

Target Audience

Team Resource Management (TRM) training focuses on educating ATCOs, Watch Supervisors and Management to understand how the impacts of human error can be minimized while maximizing team performance in ATS operations, through a better understanding of the principles of human error and teamwork.

Delivery

Virtual Classroom or Onsite

Examination

Overall minimum score of 70% is mandatory for passing the Mastery Test.

Certificate Awarded

A GAA certificate will be issued upon successful completion

Upcoming Schedule

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