Duration : 4 day(34 hours)
The aim of this program is to provide the best possible training for leaders, managers and employees so that they can have an immediate impact on the services to customers, their attitude and outlook, and the enterprise can prepare fully for whatever the future may hold. Recognizing training will not fill all performance gaps, this program helps key people within the enterprise create a TNA approach which will aid identifying gaps which can be filled by training and development.
After completion of this programme, the participant will be able to:
No prerequisites required. Public program open to all levels of the organization.
All levels of the organization, inclusive managers, supervisors, team leaders and other key employees who are directly or indirectly in contact with any stakeholders (clients, suppliers, other departments, colleagues…)
Competency based certificate awarded upon completing the course.