Duration : 45-hour partner-taught or self-study course
Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
Upon completing this course, participants will be able to:
After completion of this program, the participant will:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.
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