Duration : 2 or 3 days
Creating winning and lasting relationships with customers by delivering ‘wow’ experience and supporting airports aspirations of service excellence.
Retail operations and sales staff of retail and duty-free business, airport account managers.
Pre-read on material relevant to travel retail sales and customer service.
The participant would need to sit for a final examination towards the end of the training program and secure a minimum of 80% in order to pass.
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