“Good to Great” or “Creating Winning Relationships”– A Program on Building Customer Centricity and Sales Force
Duration : 2 or 3 days
“Good to Great” or “Creating Winning Relationships”– A Program on Building Customer Centricity and Sales Force
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GAA
Course Overview
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Program Overview
Creating winning and lasting relationships with customers by delivering ‘wow’ experience and supporting airports aspirations of service excellence.
Learning Objectives
- Effective management of airport shopper’s expectations
- Leveraging opportunities to make customer experience seamless
- Effective interaction, engagement and sales closure mechanism
- Handling customer complaints
- Handling challenges of diversity in multi-cultural audience
- Managing sales team morale and aspirations
- Collaboration with key stakeholders to drive the customer experience
Course Topics
- Effective management of airport shopper’s expectations
- Leveraging opportunities to make customer experience seamless
- Effective interaction, engagement and sales closure mechanism
- Handling challenges of diversity in multi-cultural audience
- Handling customer complaints
- Managing sales team morale and aspirations
- Collaboration with key stakeholders to drive the customer experience
Pre-requisites
- Prior experience as retail operations / sales staff / brand ambassador or team leader / department manager and /or experience of account management
Certificate Awarded
- A ‘Effective Sales Force Module’ certificate is awarded upon successful completion of the course and passing the final examination.
For more info or to register:
- Email us on info@gaa.aero
- Contact us on +973 17357777
Target Audience
Retail operations and sales staff of retail and duty-free business, airport account managers.
Pre-course Preparation
Pre-read on material relevant to travel retail sales and customer service.
Delivery
- Classroom.
Examination
The participant would need to sit for a final examination towards the end of the training program and secure a minimum of 80% in order to pass.
Upcoming Schedule
No Courses Found !!
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- DGR 7.9.A: Cabin Crew
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- DGR 7.2.A: Personnel Responsible for Processing or Accepting Goods Presented as General Cargo– Initial / Recurrent
- DGR 7.10.A: Personnel Responsible for Screening of Passengers and Crew and their Baggage, Cargo and Mail
- DGR 7.1.A: Personnel Responsible for Preparing Dangerous Goods Consignment – Initial/Recurrent
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- Crowd Management Course
- Cross crew qualification (CCQ) A330/A340 to A320 course
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- Cargo Security Awareness
- Cargo Introductory Course
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- “Good to Great” or “Creating Winning Relationships”– A Program on Building Customer Centricity and Sales Force
- "Creating winning relationships" - A program on building customer centricity and sales force effectiveness
- "Creating winning relationships" - A program on building customer centricity and sales force effectiveness