Duration : 4 Days ( 34 hours)
Ensuring effective sales and service processes, positive experiences for current customers and development of new customers, so the market is delighted and excited by service delivery from sales till after sales services by anyone who is directly or indirectly in contact with the client, are the key aims of this program. Employees will become more proficient at sales and services, the enterprise will benefit from a more effective customer focused operation, maximizing revenue opportunities and adding to the bottom line given the focus on profitable sales. Internally, there are also customers who need to be delighted and excited so effective sales techniques can also be shared with non-sales departments.
After completion of this programme, the participant will be able to:
No prerequisites required. Public program open to all levels of the organization.
All levels of the organization, inclusive managers, supervisors, team leaders and other key employees who are directly or indirectly in contact with any stakeholders (clients, suppliers, other departments, colleagues…)
Competency based certificate awarded upon completing the course.