Duration : 3 Days ( 24 hours)
The ICAO Annex 14 sets out the fundamental Standards and Recommended Practices (SARPs) for airport design and operations, which States undertake to apply through national legislation. This course provides an introduction to the content and structure of Annex 14.
After completion of this programme, the participant will be able to:
Retail operations and sales staff of retail and duty free business, airport account managers
It would be beneficial for the participants to have an awareness of the following publications prior to the course:
Prior experience as retail operations / sales staff / brand ambassador or team leader / department manager and /or experience of account management
A minimum written test score of 80%.
A certificate is awarded upon successful completion of the course and passing the final examination.