Corporate Values and Ethics for Improved Performance

Duration : 4 day(34 hours)

Corporate Values and Ethics for Improved Performance

Program Overview

How people conduct themselves in the enterprise when communicating with all stakeholders has an immediate and real effect. Poor communication damages brand-perception and impedes revenue growth and can add costs to the running of the enterprise. Ensuring email etiquette and good meeting etiquette is adhered to can add immediate benefit to the bottom line of the enterprise; it is surprising how many senior leaders and managers and employees are not aware of the need for improved business etiquette to add value to the company. The aim and purpose of this program is to highlight impediments to effective good manners in business, from simple but powerful actions such as ensuring EVERY phone which rings gets answered, to ensuring there is always someone available to cover for other people when they are not in the office or building.

Learning Objectives

After completion of this programme, the participant will be able to:

  • Stimulating competitive advantage through key resources: manpower, how manpower uses time, develops and implements activities and processes
  • Recognition of the need to focus on the other person in all communication
  • Making a difference: deliver, delight and excite for all stakeholders
  • Minimize time-wasting in meetings
  • Aid the development of improved communication across all stakeholders in the enterprise
  • Stimulate greater alignment and synergy across all departments, divisions and the companies in a group
  • Create a sound platform for operational delivery, execution and removing frustrations from communication channels

Course Topics

  • Attitude; conducting yourself professionally
  • Human capital
  • Social capital
  • Planning and conducting meetings
  • E-mail etiquette
  • Use of the phone as an effective business tool
  • Consideration of the other as competitive advantage
  • Role plays
  • Dealing with difficult people
  • How far can I push it?
  • How much is my responsibility?"

Pre-requisites

No prerequisites required. Public program open to all levels of the organization.

Delivery

  • Classroom

Target Audience

All levels of the organization, inclusive managers, supervisors, team leaders and other key employees who are directly or indirectly in contact with any stakeholders (clients, suppliers, other departments, colleagues…)

Certificate Awarded

Competency based certificate awarded upon completing the course.

Upcoming Schedule