Airport Hospitality Refresher Program
Duration : 2 Days
Airport Hospitality Refresher Program
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GAA
Course Overview
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Program Overview
Airport Hospitality Incisive is a tailor-made program designed for Airport staff to invigorate experienced participants the required knowledge, skills-set and attitude to enhance and ensure delightful passenger experience journey. This unique module creates a perfect caring approach to Hospitality management for passenger experiences that makes people feel delighted. Unique Advantages are: Concepts & industry trends clarity and Holistic-development of the participant to - learn, excel and evolve as airport professionals. Grooming & Etiquettes Detailed coverage on understanding of passenger expectations as well as feelings & emotions at all the touch points of the airport. Shows stakeholders the goal of Airport Hospitality program is to enhance overall Operational Excellence, ensuring delivering delightful airport passenger experience journey possible, resulting in direct positive impact on ASQ results.
Learning Objectives
The program will enable participants to:
- Understand the Airport Vision and foster the feeling of belongingness.
- Adapt own communication style to build rapport with the passenger as well as exercise empathy for the guest/customer/passengers during demanding situations.
- Build rapport with the guest/customer/passengers by following established process “INDUCT” framework.
- Establish best practice in providing passenger excellence culture.
Course Topics
- Vision Alignment & Personal Growth (SWOT/Johari Window)
- INDUCT Framework
- 7Habits of Highly Effective People
- Grooming & Etiquettes
- Business Communication
- Work Attitude
- Image Management
- Nutrition
- Understand PX Culture & Airport Service Quality (ASQ)
- Levels of Service
- Communication
- Cultural Sensitivity
- Industry update
- Airport specific update
Brand & Self- Awareness
Grooming & Personality Development
Hospitality in Aviation
Hospitality Sector Updates
Target Audience
- Email us on info@gaa.aero
- Contact us on +973 17357777
1 year to 2 years of working experience at the Airport Terminal.
6 months to one year of working experience Aviation Professionals undertaking a Passenger facing roleFor more info or to register:
Upcoming Schedule
No Courses Found !!
- Zero Flight total time (ZFTT)
- Workshop on Global Reporting Format (GRF) for Runway Surface Conditions
- Working with ICAO Annex 14
- Understanding ICAO Annex 4 - Aeronuatical Charts
- Understanding ICAO Annex 14
- Transformational & Agile Organization
- The Art of Negotiation
- Team Resource Management (TRM)
- Successful TNA and Objective Performance Evaluations
- Standards of Training, Certification & Watchkeeping for Seafarers (STCW)
- Speed and Sense of Urgency, Vital Signs of Effectiveness
- Ship Security Officer (SSO) (ISPS Course Part – 3)
- SEP Instructor Course
- Security Training for Seafarers with designated Security Duties (ISPS Course Part – 5)
- Security Awareness Training for All Seafarers (ISPS Course Part – 4)
- Search and Rescue Course (SAR) -Basic
- Safety Management System (SMS)
- Re-declaring airport runway distances
- Ramp Safety Awareness
- Radiotelephony for airport personnel
- Port Facility Security Officer (PFSO) (ISPS Course Part – 1)
- Planning an effective Aerodrome Emergency Exercise
- Pilot Upgrade CRM training
- Pilot Initial CRM training
- Pilot Conversion CRM training
- Passenger Ground Services
- NOTECHS training course
- Near Coastal Voyage (NCV)
- Multi-Crew Cooperation Stand Alone Course
- Maritime English (Level – 2)
- Maritime English (Level – 1)
- Managing Airport Service Quality (ASQ)
- Low Visibility Procedures (LVP) for Airport Operations
- Low visibility Operation (LVO)
- Live Animals Regulations (LAR) course
- Leadership in Energy & Environmental Design & Operation of Airport Infrastructures (LEEDOAI) - ICAO Certification
- Jet Orientation Course (JOC)
- Jeppesen's Flight Dispatcher Course
- Jazeera Ab-initio Cadet Program
- Introduction to Aviation Emergency Response
- Introduction to Aviation Accident and Incident Investigation
- Initial TRI
- Initial SFI
- Initial Cabin Crew Training
- INDIAN DGCA A320 Type Rating Program
- ICAO National Civil Aviation Security Training Program workshop
- ICAO National Civil Aviation Security Quality Control Program workshop
- ICAO National Civil Aviation Security Program workshop
- ICAO National AVSEC Instructors
- ICAO National AVSEC Inspectors
- ICAO Crisis Management
- ICAO Cargo & Mail Security
- ICAO AVSEC Supervisors Course
- ICAO AVSEC Risk Management workshop
- ICAO AVSEC Certification Systems workshop
- ICAO AVSEC Basics
- ICAO Airport Security Program
- ICAO 219 On-the-Job Training Instructor (OJTI) Course
- ICAO 211 ATS Instructor (Classroom) Course
- ICAO 059 ATS Operational Supervisor Course
- ICAO 055/054 Area Control Procedural & Surveillance Combined Course
- ICAO 055 Area Control Procedural Course
- ICAO 054(056) Area Control Surveillance Course
- ICAO 054 Approach Control Surveillance Course
- ICAO 053/054 Approach Control Procedural & Surveillance Combined Course
- ICAO 053 Approach Control Procedural Course
- ICAO 052 Aerodrome Control Course
- ICAO 051 Air Traffic Control Basic Course
- Human Factors for Aircraft Maintenance Course
- High performing and lean management
- HAZMAT First Responsder (Operations Level)
- Hazardous Material (HAZMAT)
- Ground Operations Management with AHM
- Fuel Tank Safety Training (FTS)
- Foundation in Travel and Tourism with Sabre Diploma
- Fire Officers Course - Level 2 (Senior)
- Fire Officers Course - Level 1 (Junior)
- Extended Twin Engine Operations (ETOPS)
- ETOPS Maintenance – Airbus A320 Family
- ETOPS Maintenance - Basic
- Essential Telephone Communication Skills
- Emotional Intelligence
- EMB 170/190 Renewal Training
- EMB 170/190 Recurrent Training & Checking (OPC/LPC) as EASA
- EMB 170/190 Recurrent Training & Checking (OPC/LPC) as BCAA
- EMB 170/190 Differences Training
- Electrical Wiring Interconnection System (EWIS)
- Effective Marketing and Analytics practice in Duty Free Business
- Effective Communication Skills
- EASA EMB 170/190 full type rating
- EASA Airbus A319/320/321(IAE V2500) B2
- EASA Airbus A319/320/321(IAE V2500) B1.1 & B2
- EASA Airbus A318/A319/320/321(IAE V2500) B1.1
- EASA Airbus A318/A319/320/321(CFM56) B1.1 & B2
- EASA Airbus A318/A319/320/321(CFM56) B1.1
- EASA Airbus A318/A319/320/321(CFM 56-5B) B2
- EASA A320 full type rating
- DGR 7.9.A: Cabin Crew
- DGR 7.8.A: Flight Operation Officers/Flight Dispatchers
- DGR 7.7.A: Flight Crew Members
- DGR 7.6.A: Personnel Responsible for planning of Aircraft Loading – Initial / Recurrent
- DGR 7.5.A: Personnel Accepting Passenger and Crew Baggage, Managing Aircraft Boarding Areas and Functions Involving Direct Passenger Contact at an Airport – Initial / Recurrent
- DGR 7.4.A: Personnel Responsible for handling cargo in a Warehouse, Loading and Unloading Unit Load Devices and Loading and Unloading Aircraft Cargo Compartments– Initial / Recurrent
- DGR 7.3.A: Personnel Responsible for Processing or Accepting Dangerous Goods Consignment – Initial / Recurrent
- DGR 7.2.A: Personnel Responsible for Processing or Accepting Goods Presented as General Cargo– Initial / Recurrent
- DGR 7.10.A: Personnel Responsible for Screening of Passengers and Crew and their Baggage, Cargo and Mail
- DGR 7.1.A: Personnel Responsible for Preparing Dangerous Goods Consignment – Initial/Recurrent
- Customer Service for Airport Terminal Operations
- Customer Experience Oriented Sales & Support Services- Improving Decision Making - Negotiation Skills
- Crowd Management Course
- Cross crew qualification (CCQ) A330/A340 to A320 course
- Corporate Values and Ethics for Improved Performance
- Company Security Officer (CSO) (ISPS Course Part – 2)
- Cargo Supply Chain and Transport Modes
- Cargo Security Awareness
- Cargo Introductory Course
- Buying Strategy for Category Growth and Profitability Effectiveness
- Buying Strategy for category growth and profitability
- Building Evacuation & First Responders Training
- Breathing Apparatus & Confined Space Entry Procedures
- Boat Captain
- BCAA EMB 170/190 full type rating
- BCAA A320 full type rating
- Basics of CPR & First Aid
- Awareness on Global Reporting Format (GRF) for Runway Surface Conditions
- AVSEC Screening Certification
- All Weather Operations (AWO)
- Airport Security Awareness
- Airport Ramp Services with IGOM
- Airport Operations Fundamentals course
- Airport Hospitality Refresher Program
- Airport Hospitality Leadership Program
- Airport Hospitality & Self Presentation – Freshers/New-Joiners
- Airbus 320 Renewal Training
- Airbus 320 Recurrent Training & Checking (OPC/LPC) as EASA
- Airbus 320 Recurrent Training & Checking (OPC/LPC) as BCAA
- Air Cargo Advanced Marketing
- Ab-initio Pilot Training
- A320 Type Rating Course
- A319/320/321Differences Training
- “Good to Great” or “Creating Winning Relationships”– A Program on Building Customer Centricity and Sales Force
- "Creating winning relationships" - A program on building customer centricity and sales force effectiveness
- "Creating winning relationships" - A program on building customer centricity and sales force effectiveness