Problem Solving and Conflict Resolution-Score Planning

Duration : 4 day(34 hours)

Problem Solving and Conflict Resolution-Score Planning

Program Overview

The aim of the program is to encourage participants to find ways to make best use of time. Too often, leaders, managers and key employees allow themselves to be robbed of time; and time is the only resource which we cannot have back. The aim is create the awareness of the need for solution-oriented approaches to problem-solving and conflict resolution, improvements in communication and cooperation, encourage the acceptance being open to new ideas, and to suggest ways to pro-actively manage solutions through people taking greater initiative and ownership, thus becoming more accountable for their responsibilities and encouraging improving processes and activities. The purpose of this program is to encourage participants to step aside time for work on important goals, with effective diary control ensuring this time is not wasted on interruptions or distractions. Stimulating a sense of urgency, and a culture where distractions and interruptions are pushed aside are key aims of this program.

Learning Objectives

After completion of this programme, the participant will be able to:

  • People learn how to best use time
  • Greater focus on important goals rather than immediate critical tasks
  • Greater and more effective delegation and ownership
  • Sense of urgency
  • Become aware of the need to become more solution focused rather than dwelling in problems without finding solutions
  • Develop effective team-working skills within departments and across departments and remove counter-productive friction
  • Be encouraged to exhibit greater initiative, innovation, responsibility, accountability and ownership as well as cooperation
  • Uncover communication techniques for more solution oriented approaches
  • How to make more of available energy and time against agreed priorities
  • Improve levels of engagement, delivering greater productivity and create a more profitable organization through more effective operational approaches.
  • Ability to conduct SWOT analyses on people, departments, divisions, enterprises and marketplaces, identifying how to best deploy resources for the future
  • Understand and use SMART to best effect, creating the platform for agreed action plans with specific timeframes incorporated
  • Develop SCORE concrete action plans which have been reviewed and tested
  • Ensure an attitude of ‘proper planning prevents poor performance’ is instilled in the enterprise, measured by effective KPIs

Course Topics

  • Consultative selling
  • Recognizing differences in perceptions
  • Exploring how to put ourselves into the other person’s shoes
  • Finding ways to say ‘yes’ to the possible instead of saying ‘no’, saying ‘and’ instead of ‘but’, and saying ‘want to’ instead of ‘need to’; cultural change through use of language and ideas
  • Better understanding utilizing existing human potential and other available resources
  • Understanding the move from current situation to the desired situation
  • Developing and improving skills ensuring more effective best-practice at all times
  • Becoming more effective in optimizing individual’s and teams’ capabilities
  • Achieving higher productivity and profitability
  • Deployment of resources and capabilities to compete effectively based on these transformational factors

Pre-requisites

No prerequisites required.

Delivery

  • Classroom

Target Audience

All levels of the organization, inclusive managers, supervisors, team leaders and other key employees who are directly or indirectly in contact with any stakeholders (clients, suppliers, other departments, colleagues…)

Certificate Awarded

Competency based certificate awarded upon completing the course.

Upcoming Schedule