Emotional Intelligence

Duration : 4 day(34 hours)

Emotional Intelligence

Program Overview

In the last few decades, emotional intelligence has become just as important as someone's IQ when it comes to predicting success in a career and in relationships. Being able to identify and control emotions of others, are all signs of an emotionally-intelligent person. Someone with a high EQ (Emotional-Intelligence Quotient) is more likely to healthy and happy than someone who is puzzled by their own emotions and those of others.

Learning Objectives

After completion of this programme, the participant will be able to:

  • Social work situations will be easier to navigate
  • Your relationships will be closer and less confusing
  • Your state of mind will be more peaceful
  • Be able to identify others emotions, strengths and weaknesses, understand what triggers those emotions
  • Able to navigate variety of social situations, work well with others, and resolve disagreements
  • At the same time, your EQ also makes you aware of how others perceive your behavior. You can gauge their reactions to your actions more effectively
  • It’s consistent with our values

Course Topics

  • Understanding the difference between IQ and EQ (emotional intelligence)
  • Exploring what the term ‘emotional intelligence’ means
  • Understanding how to make EQ work for the enterprise
  • How to deconstruct the enterprise’s current power structures
  • What to do to release emotional intelligence
  • How to create unity in diversity and parity of esteem
  • Use of emotional intelligence tools within the enterprise
  • Facilitate the creation of an emotional intelligence approach for the enterprise
  • How to communicate Purpose, Vision, Values, Mission across all stakeholder groups
  • Deployment of resources and capabilities to compete effectively based on use of emotional intelligence factors, influencing all stakeholder groups

Pre-requisites

No prerequisites required.

Delivery

  • Classroom

Target Audience

All levels of the organization, inclusive managers, supervisors, team leaders and other key employees who are directly or indirectly in contact with any stakeholders (clients, suppliers, other departments, colleagues…)

Certificate Awarded

Competency based certificate awarded upon completing the course.

Upcoming Schedule