Duration : 10 days
Airport Hospitality & Self Presentation is a tailor-made program designed for Airport staff to provide participants the required knowledge, skills-set and attitude to enhance and ensure delightful passenger experience journey. This unique module creates a perfect caring approach to Hospitality management for passenger experiences that makes people feel delighted. Unique Advantages are: Concepts & industry trends clarity and Holistic-development of the participant to - learn, excel and evolve as airport professionals. Grooming & Etiquettes Cross Cultural Competencies Detailed coverage on understanding of passenger expectations as well as feelings & emotions at all the touch points of the airport. Shows stakeholders the goal of Airport Hospitality program is to enhance overall Operational Excellence, ensuring delivering delightful airport passenger experience journey possible, resulting in direct positive impact on ASQ results.
The program will enable participants to:
Fresh recruits or Aviation aspirants undertaking a Passenger facing role.