IATA Training Programmes

Safety and Quality Management Processes

Learn how to build a management system that integrates safety, quality and risk processes in aviation operations.

Recommended level: Professional and Management
Prerequisites: None.


  • Implement safety management system (SMS) based on an acceptable level of risk (risk management) guaranteeing consistent operational results due to applying
  • quality management system (QMS) processes
    Implement safety, quality and risk management, emergency response and continuous improvement programs

Target Audience

  • ANS providers
  • Civil Aviation Authorities
  • Airline managers and operational staff
  • Airport managers

Key Topics

  • Building Safety Management Systems (SMS) into aviation practices and procedures
  • Linking SMS, Quality and Risk Management into business planning
  • Managing change, making structural changes to the aviation organization in order to improve processes
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.To register for this course or request further information please click here