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Professional Air Cargo Supervisor

5 days/40hrs

Taking on Greater Responsibility: Management and Leadership Skills for Cargo Supervisors

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately.
Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Objectives   Key Topics
  • Develop your management, finance, negotiation, and planning skills
  • Recognize and foster the right leadership qualities in yourself and others
  • Learn management skills that allow you to adapt in a rapidly changing environment
  • Use delegation techniques to improve employee development, time management and motivation
  • Manage day-to-day operations successfully
  • Individuals with an interest in pursuing a career in Air Cargo Industry:
  • New and current Air Cargo supervisors
  • Cargo operational staff with substantial cargo industry experience
  • Cargo officers with air cargo experience
  • Station managers and supervisors responsible for cargo operations
 
  • Air Cargo Overview: A global air cargo
  • The changing alliance between airlines and freight forwarders
  • Competitive forces that shape the air cargo industry
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Communication skills for frontline supervisors
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership in Air Cargo operations
  • Leveraging technology to deliver customer service excellence
  • Cargo finance for frontline supervisors
  • Balanced scorecard and operations KPIs
     
Target Audience   Activities
  • Individuals with an interest in pursuing a career in Air Cargo Industry:
  • New and current Air Cargo supervisors
  • Cargo operational staff with substantial cargo industry experience
  • Cargo officers with air cargo experience
  • Station managers and supervisors responsible for cargo operations
 
  • Leadership simulation exercises
  • Practice group skills in exercises that develop Teamwork
  • Process improvement exercise
  • Business cases analyzing real life event
  • Final examination

An IATA Certificate is awarded upon successful completion of the course and final examination.

This course can be applied toward an IATA Diploma: Supervisory Excellence – Air Cargo Professionals

To register for this course or request further information please click here

Breakdown by session

Day 1

  • Air Cargo Overview
    • What in the World? A global air cargo overview
    • Cargo industry key players
    • The Changing alliance between airlines and freight forwarders
  • What do you see? Building the vision of tomorrow
  • Building the Team: the cornerstone of success
  • In Front Today and Tomorrow: Leadership style that works
    • Difference between managers and leaders
    • Observe leaders in action
    • Examine your leadership capability and style
    • Identify the leadership skills that will be needed today and in the next 5

Day 2

  • Better than Good:
    • Putting the service excellence to work to deliver value to customers
  • Cargo Finance:
    • Finance for the frontline leaders
  • Getting the Best from your People
    • The psychology of leadership excellence
    • Coaching and mentoring techniques
    • Giving constructive feedback to enhance productivity
  • Doing it Right and Doing it Well
    • Professional Ethics

Day 3

  • Cargo System Dynamics: Design to win
  • Talk, Talk, Talk, Talk, Write
    • Communicating with your team, your boss and your colleagues
    • Identify effective interactive behaviours
    • Effective listening process and skills
    • Effective communication one-on-one and in groups
    • How to ask effective questions and the effects of being questioned
  • Process Improvements:
    • Should we fix things that are not broken?
    • What to do when it’s broke

Day 4

  • Cargo Technology
    • Understanding Cargo Technology to deliver service excellence to customers
  • Quality Measurement
    • Balanced Scorecard
    • Key Performance Indicators
  • The art of execution
    • How to implement company initiative successfully
  • Security and Regulatory Agencies
  • Safety at work: Taking care of your people

Day 5

  • The Art of Delegation
  • Performance and Team Development to the next level excellence
  • Case study and individual presentation
  • Final examination
 
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